Cancellation

Order Cancelling: We can cancel the order for you if you contact us in time after your purchase.

1. If contact us within 4 hours after your payment finished, 5% of the order total will be charged as transaction fee.

2. If after 12 hours, 15% of the order total will be charged as transaction and handling fee.

3. Orders can’t be canceled once the parcel is shipped out or we have already begun to custom your order.

4. If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee. All rights to interpret are reserved by xpersonalized.com

Note: If requesting for refund or exchange or cancel your order, you shall firstly contact us by service email: [email protected]. We will not provide any exchange, return or repair service on returned your merchandise without our permission, and all loss will be afforded by customers.

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